# Pure Photos Help Center > Go-to source for tips and answers ## Getting Started - [What do I need to work with Pure Photos?](https://help.purephotos.app/en/articles/7436963-what-do-i-need-to-work-with-pure-photos.md) - [Is my data secure with Pure Photos?](https://help.purephotos.app/en/articles/7437032-is-my-data-secure-with-pure-photos.md) - [How to create an account?](https://help.purephotos.app/en/articles/7436975-how-to-create-an-account.md) - [What formats and sizes does Pure Photos support?](https://help.purephotos.app/en/articles/7436994-what-formats-and-sizes-does-pure-photos-support.md) - [How can I contact you?](https://help.purephotos.app/en/articles/7437038-how-can-i-contact-you.md) - [Should I upload pictures one by one or in a folder?](https://help.purephotos.app/en/articles/7959722-should-i-upload-pictures-one-by-one-or-in-a-folder.md) - [In what format do the images return?](https://help.purephotos.app/en/articles/7959727-in-what-format-do-the-images-return.md) - [How do I process my images using Pure Photos?](https://help.purephotos.app/en/articles/8120138-how-do-i-process-my-images-using-pure-photos.md) ## Best Practices - [Photographer’s Guidelines](https://help.purephotos.app/en/articles/7437061-photographer-s-guidelines.md) - [Shoot with Props: Smooth Background Removal](https://help.purephotos.app/en/articles/8218793-shoot-with-props-smooth-background-removal.md): Learn how to enhance your photography using props and master the skill of smooth background removal for a clean, professional look. - [Fall Season: Volume Photographer’s Guide](https://help.purephotos.app/en/articles/8259924-fall-season-volume-photographer-s-guide.md): Get tips for simplifying tasks, capturing important moments, and enjoying the season with this guide. - [Secrets of Professional Green Screen Production](https://help.purephotos.app/en/articles/8367808-secrets-of-professional-green-screen-production.md): Learn how to create a green screen setup for your photography with our guide on lighting, backdrops, and post-production techniques. - [The Art of Senior Portraits: Lighting, Posing, and Client Engagement for Success](https://help.purephotos.app/en/articles/8460935-the-art-of-senior-portraits-lighting-posing-and-client-engagement-for-success.md): Learn the art of senior photography by incorporating lighting, posing, and editing techniques to create lasting impressions on clients. - [Precise Cropping: Portrait Techniques](https://help.purephotos.app/en/articles/8694767-precise-cropping-portrait-techniques.md): Learn how to compose and edit school portraits and campus candids with expert cropping techniques. - [Glare-Free Photography Tips](https://help.purephotos.app/en/articles/8556489-glare-free-photography-tips.md): Discover the secrets to capturing flawless portraits without glass glare. - [Removing Backgrounds, Keeping Focus](https://help.purephotos.app/en/articles/8896200-removing-backgrounds-keeping-focus.md): We remove distracting backgrounds for portraits and action shots of people, ensuring the focus stays intensely on the individual or team. - [How to Photograph Hockey Players for Easy Banner Extraction](https://help.purephotos.app/en/articles/10230967-how-to-photograph-hockey-players-for-easy-banner-extraction.md): Studio setups provide more control over lighting and backgrounds, which is ideal for capturing hockey players in a way that makes post-processing and extraction simpler. Here’s how to do it effecti... ## Use Cases - [Do you have FTP integration?](https://help.purephotos.app/en/articles/7545846-do-you-have-ftp-integration.md): We refer to File Transfer Protocol – a network protocol used to transfer files from one host to another over the internet. - [How do I change background using Pure Photos?](https://help.purephotos.app/en/articles/7545021-how-do-i-change-background-using-pure-photos.md) - [Which layers are included in the resulting PSD file?](https://help.purephotos.app/en/articles/7545277-which-layers-are-included-in-the-resulting-psd-file.md) - [Where do I find PSD templates for my extractions?](https://help.purephotos.app/en/articles/7545157-where-do-i-find-psd-templates-for-my-extractions.md) - [How do I export files in PSD format?](https://help.purephotos.app/en/articles/7545164-how-do-i-export-files-in-psd-format.md) - [Do you have noise and defects removal features?](https://help.purephotos.app/en/articles/7545431-do-you-have-noise-and-defects-removal-features.md) - [Do you save metadata in resulting files?](https://help.purephotos.app/en/articles/7545507-do-you-save-metadata-in-resulting-files.md) - [Do you help fix bad extraction results?](https://help.purephotos.app/en/articles/7545514-do-you-help-fix-bad-extraction-results.md) - [Do you offer retouching?](https://help.purephotos.app/en/articles/7545325-do-you-offer-retouching.md) - [How long do you keep processed images?](https://help.purephotos.app/en/articles/8128793-how-long-do-you-keep-processed-images.md) - [Can I upload more than 500 images at once?](https://help.purephotos.app/en/articles/8141487-can-i-upload-more-than-500-images-at-once.md) ## All About Pricing Plans - [What pricing plans does Pure Photos offer?](https://help.purephotos.app/en/articles/7545524-what-pricing-plans-does-pure-photos-offer.md) - [Pure Photos tiered pricing structure](https://help.purephotos.app/en/articles/8762957-pure-photos-tiered-pricing-structure.md) - [What is credit?](https://help.purephotos.app/en/articles/8722344-what-is-credit.md) - [How long my credits will be available for usage?](https://help.purephotos.app/en/articles/7545640-how-long-my-credits-will-be-available-for-usage.md) - [For how long 5 free images are available for usage?](https://help.purephotos.app/en/articles/7545644-for-how-long-5-free-images-are-available-for-usage.md) - [Do you provide a refund?](https://help.purephotos.app/en/articles/7545704-do-you-provide-a-refund.md) - [Do you charge sales tax?](https://help.purephotos.app/en/articles/7545725-do-you-charge-sales-tax.md) - [How can I return sales tax?](https://help.purephotos.app/en/articles/7545739-how-can-i-return-sales-tax.md) - [I've just processed a payment, but the credits are not showing on my dashboard](https://help.purephotos.app/en/articles/7959649-i-ve-just-processed-a-payment-but-the-credits-are-not-showing-on-my-dashboard.md) ## General FAQ - [My internet failed while uploading images](https://help.purephotos.app/en/articles/7545834-my-internet-failed-while-uploading-images.md) - [Some pictures are frozen, or the result image set is incomplete](https://help.purephotos.app/en/articles/7959631-some-pictures-are-frozen-or-the-result-image-set-is-incomplete.md) - [Do you make any manual fixes if I am not satisfied with extractions?](https://help.purephotos.app/en/articles/7959662-do-you-make-any-manual-fixes-if-i-am-not-satisfied-with-extractions.md) ## Latest News - [Terms of Service Change Notice](https://help.purephotos.app/en/articles/9014369-terms-of-service-change-notice.md) - [Newest update now provides a resolution quality of 8k](https://help.purephotos.app/en/articles/8117858-newest-update-now-provides-a-resolution-quality-of-8k.md)